Abbey Navigates Around the Jargon Thanks to Gazing (page 2)

Having a clear understanding of the mental state of the caller and the use of easy-to-follow maps are just two of the characteristics that set Gazing apart from most training companies. The company is unusual too in that its founders have adopted the training techniques used to coach world-class sportsmen and women to achieve higher performances and have applied these to the commercial world. They now run a range of courses designed to help management and teams perform whilst under pressure.

Joint company founder, John Esposito said: "We are delighted that Avis has been able to increase sales, and yet their sales team feels less stressed! 'Pressure' is one of the most over-used words in the business world, yet unlike Avis, few companies equip their staff with the mental tools to help them cope with stressful situations. Our training courses are designed to do just that and focus on the need to achieve 'clear thinking'. We believe this is especially important when dealing with telesales or call centres, where the pressure to succeed is really mounting."