Inside Telesales©
The Telesales programme like the sales programme recognises the decision to buy is made inside the head of the buyer. It is based on a clear understanding of the different mental states a customer moves through when a successful telephone sale occurs. It provides a map or structure around the crucial ‘opening the call’ and ‘identifying needs’ phases, while providing flexibility to adapt to information gained from the customer. The map provides a clear pathway that can be followed for straightforward interactions, but also provides the tools to cope with the most challenging or resistant of potential customers, when ‘thinking on your feet’ is necessary to progress the sale.
Full programme overview