LEARN HOW TO PERFORM UNDER PRESSURE

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PERFORMANCE UNDER PRESSURE©

Uniquely designed programmes proven to enhance performance under pressure. Choose your sector here:

HOW WE GAUGE PRESSURE HAS CHANGED OVER THE LAST 20 YEARS: Business Owners

When Gazing began in 1998, the world was very different; dial-up modems still screeched through phone lines, France were poised to win the World Cup and NASA found water on the moon. A less obvious change is in the attitudes to mental skills training; now everyone from professional athletes to sales departments knows the benefits of the right mental approach on performance, but the core principles remain the same and we’ve been helping businesses see the upside for two decades! We’ve worked in incredibly diverse fields and one of the sectors that needs more support than ever is new businesses.

The age of informed customers

The pressure on business owners is, in part, because the buying journey has been disrupted by the internet. Whether your customer wants a toaster or a global mainframe, there’s a wealth of online information including reviews, prices, jargon busters, typical costs and expected lifespans. Each customer is an expert, in their own way, more informed and has much more of an idea of exactly what they want. This in turn puts them further ahead in the buying process – without the ‘discovery’ or lead-in time, buyers expect fast turnarounds and will walk away without quick progress. While this sounds like a lot of pressure on sales people and business owners, well-informed consumers can actually be a positive for companies.

Focussing on the modern pressure of delivering to informed, decisive and demanding customers means that the core of businesses and their objectives need to be in place. These are the ‘foundational basics’ and one way to immunise businesses from the pressure of the modern environment is to double down on getting the foundations right – allowing you to build a robust and successful working environment on top of them.

Making sure the foundational basics are in place could include things like:

• Ensuring the purposes of the business are clear and simple to all employees. Does everyone understand what the business is trying to achieve – and furthermore, do they agree with it and support it?
• Giving employees the right skills, knowledge and resources to execute the company strategy. Are your sales staff experts in what your products can offer customers? Do support staff have the right skills to offer excellent service and make customers feel valued? Are computer systems integrated and aligned to prevent delays and mistakes that cause complaints?
• Having a communication and management performance review process. Feedback is essential and information flow about performance, including meetings, success insight and tracking progress can make a huge difference to a connected, high performing environment.
• Identifying the risks and threats to the business, whether it’s internal pressures, competitor action or even problems caused by extreme weather and making contingency plans to allow the business to successfully function.
• Taking care of the human element – keeping staff motivated and finding out what makes the feel valued and therefore engaged and hardworking.

In some cases, new businesses have an advantage over larger, established companies in this regard as there’s the opportunity to ‘bake in’ these foundational basics before the companies grows and problems arise. There are a number of key questions to answer that will allow these basics to become part of the fabric of the business, including identifying exactly what product or service is being sold, why it’s valuable and modelling who you will be selling it to. Getting these answers will allow you to connect the two together, which should show you exactly what you need to do to get the product or service to market.

Not all pressure is bad pressure
As much as we hear about the modern business environment, and the world in general, being more pressured than ever before and the unhelpful impact this has, if you look at pressure as a potential catalyst for growth, it can make things a lot more manageable. Getting the foundational basics of the business right, making sure they’re understood by everyone and so central to the company that they become second nature allows staff to identify where the real pressure is coming from and devote their time and effort to meeting demands and responding to changing business needs. The job of business owners is to make sure the balance is right – that staff have enough stimuli to feel motivated to put effort in every day, but not so much that they’re unable to gain a sense of achievement and suffer from being overwhelmed.

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TERMS AND CONDITIONS

BACKGROUND

This website www.gazing.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1.Definitions and Interpretation

1.1In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Gazing Performance Systems Limited, a limited company registered in England under company number 5437072, whose registered address is Harwood House, 43 Harwood Road, London SW6 4QP and whose main trading address is 80 Crown Road,  St Margarets, Twickenham, Middlesex, TW1 3ER

2.Information About Us

Our Site is owned and operated by Gazing Performance Systems Limited, a limited
company registered in England under company number 5437072.
Registered address: Harwood House, 43 Harwood Road, London, SW6 4QP
Main trading address: 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER
VAT number: 859 1304 16
Data Protection Officer: Angela Bairstow
Email address: angela.bairstow@gazing.com
 Telephone number: 020 8568 0298
 Postal Address: 80 Crown Road, St Margarets, Middlesex TW1 3ER
We are regulated by www.ico.org.uk
We are registered as a member of www.ico.org.uk and our DPA number is ZA386383.

3.www.ico.org.uk

3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.2.1 Strictly Necessary Cookies:

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.2.2 Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.2.3 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.2.4 Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

3.2.5 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.2.6 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.2.7 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.3 Cookies on Our Site are not permanent and will expire.

3.4 For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy .

3.5 For more specific details of the Cookies that we use, please refer to the table below.

4.What Cookies Does Our Site Use?

4.1 The following first party Cookies may be placed on your computer or device:

 

Name of Cookie

Purpose

cookieaccept

This cookie consists of the word "yes" to enable us to remember your acceptance of the site cookie notification, and prevents it from displaying to you in future.

BrowserId

BrowserID aims to offer you one single log-in to web sites and services, connected through your e-mail address (with the option to add more than one e-mail to the same account). The core idea is that you will always remember your e-mail address instead of a made-up user name or URL.

RS-Firewal IP Address

tracks the IP address of the Users who try to harm the website

RS-Form IP Address

Informs the website Administrator the exact region of the Form Submitter

reCAPTCHA

To enable us to monitor potential Spam Attacks when you complete and submit our marketing campaign forms, our software will capture your IP Address

YSC

This cookie is set by the YouTube video service on pages with embedded YouTube video

PREF

This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on.

A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.

JSESSIONID, _ga, _gat, bcookie, bscookie, lang, leo_auth_token, lidc, bcookie, bscookie, visit

Share buttons and ad tags

datr, fr, sb, wd, fr, sb, wd

_ga, _twitter_sess, ct0, eu_cn, external_referer, guest_id, personalization_id, _gat, _gid, lang

Share buttons and ad tags

1P_JAR, APISID, HSID, OTZ, SAPISID, SID, SIDCC, SSID,

GAPS

These cookies are used by Google 

NID, CONSENT

These cookies are used by Google to track how many people are using their maps

4.2 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and/or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.3 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.4 The analytics service(s) used by Our Site use(s) the following analytics Cookies:

 

Name of Cookie

Purpose

__utma, __utmb, __utmc, __utmz

Used by Google Analytics to identify unique​ ​visitors vs. returning visitors

__utmt

Used by Google​ ​Analytics​. ​The main purpose of this cookie is performance

Consent and Control

5.1 A cookie is a small file which, with your permission, will be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual. Thanks to cookies, web sites can tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

For example, we use cookies to identify which pages are being used most frequently. This helps us analyse data about how you are using our website so we can improve it in order to meet your needs better. We only use this information for statistical analysis purposes and no data is held which links to you as a person.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website..

5.2 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1 Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB

5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edg(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4 Safari (macOS):
https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.3.6 Mozilla Firefox:https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at gazing@gazing.com, by telephone on 020 8568 0298 or by post at 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER.

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 Privacy Policy

7.2.2 Terms and Conditions