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PERFORMANCE UNDER PRESSURE©

Uniquely designed programmes proven to enhance performance under pressure. Choose your sector here:

Our future roadmap – making sure training takes effect in everyday pressured life

How do we increase the likelihood of training taking effect in everyday life? It’s the question that bugs every business using training to instigate a change. It is certainly the question we get asked most regularly – when people get back to the office, how do we ensure they embrace the skills they have learnt? How can we get them to change the way we operate and make that change become the new way we do business? When you think about the pressure everyone faces in day-to-day life, it’s easy to get overwhelmed and simply revert back to old habits. It’s no wonder training is often perceived to fail in what it tries to achieve – a change in behaviour to achieve a certain outcome – because change by its very nature requires effort – it requires learning a new technique and then practising it until it becomes the norm.

So how do we make change happen – realistically – in everyday life? Feedback tells us that our one-page maps are an efficient way of illustrating a seemingly complex process in a practical and simple way. In our training sessions, we walk people through how to avoid focusing solely on their desired outcome - as this would only cause them to become pressured, overwhelmed and potentially freeze – and instead how to work through a mental check list of small steps, essentially a number of smaller, manageable chunks. We use our Gazing maps to help guide people through processes and give them a point of reference throughout. People leave our sessions with a memorable framework in their heads, a series of checklists to which they can refer and the skills to put it all into action.

But back in day-to-day life and the usual pressures, how do we help reinforce these learnings, especially with the onslaught of mobile devices and the diverse range of channels from which we get information?

For us, these questions are shaping our product roadmap as we continue to innovate yet remain focused on usability and practicality, particularly in a pressured environment. Fundamentally, we want to retain the simplicity of our proven approach to ensure people can perform well under pressure. What’s exciting is that we see the prolific use of mobile devices as making it easier for our training to take effective in ‘real-life’ as people are always connected. It’s about ensuring they choose to engage with our content and tools, over-and-above the other ‘noise’ of information that is out there.

There are some guiding principles that will drive our vision and its success: 

A focus on integration – the ability for our training tools to connect and integrate into existing systems that are already being used will remain a focus. Where we have adapted our tools into customers sales tools and CRM systems take it to the heart of their business processes and make it part of the way managers and business leaders measure success ensures the training skills take effect.

Increasing visibility – if something is right in front of your eyes, it becomes a constant reminder and the likely impact is greater. This is where the opportunity with mobile comes alive. Imagine setting reminders to track your progress against training objectives and skills acquisition on your smart phone or other mobile device; using five minute electronic tools that help you cross-check again progress, complete a score card that can be automatically reported back to your manager? We have a trial in place right now where we have developed a learning app using our cross-check and score card tools to automate the coaching and practising of these skills, tied back to personal objectives, and the success rates have been astonishing.

Link back to ROI – an obsession about how this ongoing use of training and skills learning is tied back to the impact on ROI will continue. There’s a growing demand for business leaders to take responsibility about making this happen; the trend we’re seeing is about them becoming coaches to make a more robust model for training ‘impact’ – the use of managers to coach what has been learnt, review and re-engage in day-to-day practices. This is all critical to make sure training provides a strong ROI. Ensuring our tools are easily packaged, relevant and can make is easier for business leaders to drive alignment will drive this ROI.

So what are the next steps to launch new products or services? Working with some of our long-term customers who know our ‘performing under pressure’ ethos in-depth, we’re getting their feedback on how they want us to adapt our tools for their own personal requirements. Equally, it’s also obtaining information from our newer customers who bring a fresh approach. In addition, it’s ensuring we get this feedback from customers in a range of industries, from manufacturing through to technology. This is helping us inform our future plans – of which you’ll hear of more – so let us know if you have any views on the above and experiences on making training work, especially when under pressure.

Bede Brosnahan, Director of Operations and Product Development, Gazing Performance Systems

www.gazing.com

@gazingtraining

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BACKGROUND

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1.Definitions and Interpretation

1.1In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

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Our Site is owned and operated by Gazing Performance Systems Limited, a limited
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Registered address: Harwood House, 43 Harwood Road, London, SW6 4QP
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5.1 A cookie is a small file which, with your permission, will be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual. Thanks to cookies, web sites can tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website..

5.2 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

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5.3.4 Safari (macOS):
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5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at gazing@gazing.com, by telephone on 020 8568 0298 or by post at 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER.

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 Privacy Policy

7.2.2 Terms and Conditions