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A Beginner’s Mind – are you still open to the concept of learning?

After a month full of tense play-offs in rugby and football, and a full line up of golf, tennis and cricket taking place this summer, it’s always an engaging topic of conversation to discuss the top performers and how they attain - and then retain – the winning edge. What is it that keeps them at the peak of their game? Here at Gazing, we believe that a key component of elite performance is having a beginner’s mind.

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One year on…has the Manchester United Pressure Trap Changed?

Just under one year on from when the world was buzzing with the news of Sir Alex Ferguson’s resignation and the appointment of Everton Football Club’s David Moyes to Manchester United FC, here we are again talking about the MUFC manager. I recall with interest the points I made in last year’s blog regarding our fears about the dramatic shift in levels of scrutiny and expectation that Moyes would come under (which you can read http://www.gazing.com/gazing-performance-systems-blog/football-club-pressure). Of course, hindsight is a great thing but it’s fair to say that the ‘Man U pressure trap’ was just that. It wasn’t possible to escape the scrutiny of a 24/7 fish bowl and let’s be honest, the job has subsequently become seen as the poisoned chalice, or the impossible job. However you prefer to describe it, it’s been a tough situation for anyone to deal with.

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The under-resourcing syndrome

Is this the prevalent barrier to making frontline managers true enablers of performance? 

If you ask business leaders or managers in most organisations, they have the common goal of wanting to create a high-performing business environment that is delivering against its strategic targets. It is certainly one of the most common conversations I have with businesses – how to ensure this is delivered. But identifying the needs of the key individuals capable of delivering this ‘performance’ is often not on their agenda; it certainly isn’t seen as a key component to create this environment. What continues to intrigue me is how so often, the least well-resourced and supported people in their business are the most critical enablers of performance - it’s what we call ‘the under-resourcing syndrome’….

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Have preparation plans hit the spot for the Six Nations pressure points?

With the Six Nations well under way now, it’s an opportune time to review the tournament to date. With a 20-0 defeat to England, I can say with fair certainty that the Scottish squad is feeling the pressure after this weekend’s results. Tommy Seymour is claiming that his team’s first two performances are not a fair reflection and that the squad is a better side that the results show to date. Is this perspective myth or reality, and whatever my personal opinion, what is key here is what they do from this position, essentially how they move forward.

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Already the pressure has kicked off for the Six Nations

With the Six Nations having kicked off this weekend, all the losing teams – including England – are already facing incredible pressure. We’re hoping that the pressure of international competition will serve as a catalyst for them to deliver outstanding performance over the coming weeks.  However we don’t have to look far (just think about the recent Ashes) to know that the world of elite sport is littered with examples of individuals or teams seemingly crumbling or choking in the face of enormous pressure. What does this result in – individuals and/or teams that deliver significantly below par. This year’s Six Nations, I am sure, will contain examples of both effects of pressure. So where does that pressure come from and what can they do to reduce the risk of negative impact on their performance?

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Deliberate Practice and High Performance – is this the Holy Grail? 

I read with interest an article published earlier this month by Phil Rosenzweig (read here).  Its overall focus was looking at the technique he calls ‘deliberate practice’ and its role in improving performance. As explained, the premise behind ‘deliberate practice’ is not only about investing time in practicing but looking at how this process of skills acquisition requires feedback, adjustment, practice – again and again – to ensure it isn’t just about experience but also about expertise. Everyone agrees the concept of ‘practice’ is generally a good thing to improve performance, be it in golf, music or drama, in fact (any domain that requires developed skills to deliver any level of performance.

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Going from red to blue

'The Ashes are lost! 'Their brains are scrambled,' according to Geoff Boycott, as one of the most rapid performance turnarounds in recent sporting history is completed in Australia. Again, the question is posed about how apparent world class sportsmen or sporting teams can appear to fall so quickly from their expected level of performance? And once again the demon appears to be that unquantifiable abstract concept called 'pressure'!

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Xerox, women and business

I was recently invited to attend the 25th Annual International Women’s conference which took place last month in New Year. Over 500 women in business attended this event; I was invited due to my long-standing relationship with Xerox and the work we have carried out as part of the company’s transformation process – all focused on performing under pressure.

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The five life lessons from the All Blacks – can they help you?

There’s a new book just out called Five Life Lessons from the All Blacks, written by James Kerr. James has written an article this month in the Daily Telegraph with some key highlights; you can read this article here. One of our founding members, Ceri Evans, was involved in one of the main sections of the book as a result of his work with the All Blacks – lesson 4 in the book. With a background in forensic science, Ceri is an expert in understanding how the brain works under pressure. He helped the team apply techniques to not only perform well under pressure but in fact, to excel under pressure, avoiding the common challenge of ‘choking under pressure’. This methodology – developed by the team here at Gazing - is called ‘Keeping a blue head’…..

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Gazing celebrates its 15th birthday…

22nd October 2013 - Some exciting facts from our anniversary month alone:

  • From a global reach perspective, we are delivering sales training in over 11 locations - UK, USA, Ireland, Japan, Singapore, Brazil, Australia, Holland, Spain, Dubai and Sweden.
  • This covers 33 different workshops and training sessions over 104 days (by different Gazing trainers of course!).
  • This training is being delivered to 500 delegates across these locations.
  • To ensure local delivery, the training is communicated in six languages, dependent on location: English, Portuguese, Spanish, Swedish, Japanese & Mandarin
  • These delegates come from five different companies we are currently working with this month - OpenText, Xerox, Logitech, SKYIQ and VOCUS.

Finally, we’ve clocked up the amount of miles travelled by the team, a staggering 91,374 miles in total

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Red To Blue Image

"Gazing remains some of the best training I have ever received throughout my career and life would have been very different if I hadn't attended the inaugural week-long course at Wokefield Park all those years ago."
Mark Ash

“Gazing training not only helped me from a professional standpoint but also changed the way I think in general.”
Rob Phillip

“Gazing Strategic Account Management remains the best course I have attended.”
Janice Durham

"Martin, congratulations on 20 years of Gazing that is part of my success since 2003.”
Ronald Souto

"Martin, thank you for bringing out the best in me. You've influenced my career for the better.”
Husam Al Zughayyar


cookie policy

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This website www.gazing.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1.Definitions and Interpretation

1.1In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and


means Gazing Performance Systems Limited, a limited company registered in England under company number 5437072, whose registered address is Harwood House, 43 Harwood Road, London SW6 4QP and whose main trading address is 80 Crown Road,  St Margarets, Twickenham, Middlesex, TW1 3ER

2.Information About Us

Our Site is owned and operated by Gazing Performance Systems Limited, a limited
company registered in England under company number 5437072.
Registered address: Harwood House, 43 Harwood Road, London, SW6 4QP
Main trading address: 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER
VAT number: 859 1304 16
Data Protection Officer: Angela Bairstow
Email address: angela.bairstow@gazing.com
 Telephone number: 020 8568 0298
 Postal Address: 80 Crown Road, St Margarets, Middlesex TW1 3ER
We are regulated by www.ico.org.uk
We are registered as a member of www.ico.org.uk and our DPA number is ZA386383.


3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.2.1 Strictly Necessary Cookies:

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.2.2 Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.2.3 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.2.4 Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

3.2.5 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.2.6 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.2.7 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.3 Cookies on Our Site are not permanent and will expire.

3.4 For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy .

3.5 For more specific details of the Cookies that we use, please refer to the table below.

4.What Cookies Does Our Site Use?

4.1 The following first party Cookies may be placed on your computer or device:


Name of Cookie



This cookie consists of the word "yes" to enable us to remember your acceptance of the site cookie notification, and prevents it from displaying to you in future.


BrowserID aims to offer you one single log-in to web sites and services, connected through your e-mail address (with the option to add more than one e-mail to the same account). The core idea is that you will always remember your e-mail address instead of a made-up user name or URL.

RS-Firewal IP Address

tracks the IP address of the Users who try to harm the website

RS-Form IP Address

Informs the website Administrator the exact region of the Form Submitter


To enable us to monitor potential Spam Attacks when you complete and submit our marketing campaign forms, our software will capture your IP Address


This cookie is set by the YouTube video service on pages with embedded YouTube video


This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on.

A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.

JSESSIONID, _ga, _gat, bcookie, bscookie, lang, leo_auth_token, lidc, bcookie, bscookie, visit

Share buttons and ad tags

datr, fr, sb, wd, fr, sb, wd

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Share buttons and ad tags



These cookies are used by Google 


These cookies are used by Google to track how many people are using their maps

4.2 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and/or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.3 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.4 The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Name of Cookie


__utma, __utmb, __utmc, __utmz

Used by Google Analytics to identify unique​ ​visitors vs. returning visitors


Used by Google​ ​Analytics​. ​The main purpose of this cookie is performance

Consent and Control

5.1 A cookie is a small file which, with your permission, will be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual. Thanks to cookies, web sites can tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

For example, we use cookies to identify which pages are being used most frequently. This helps us analyse data about how you are using our website so we can improve it in order to meet your needs better. We only use this information for statistical analysis purposes and no data is held which links to you as a person.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website..

5.2 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1 Google Chrome:

5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edg(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4 Safari (macOS):

5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.3.6 Mozilla Firefox:https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at gazing@gazing.com, by telephone on 020 8568 0298 or by post at 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER.

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 Privacy Policy

7.2.2 Terms and Conditions