LEARN HOW TO PERFORM UNDER PRESSURE

WE WILL BE RUNNING RED2BLUE COACHING COURSES IN 2019 - REGISTER YOUR INTEREST HERE

+44 (0)20 8568 0298CONTACT US

PERFORMANCE UNDER PRESSURE©

Uniquely designed programmes proven to enhance performance under pressure. Choose your sector here:

The under-resourcing syndrome

Is this the prevalent barrier to making frontline managers true enablers of performance? 

If you ask business leaders or managers in most organisations, they have the common goal of wanting to create a high-performing business environment that is delivering against its strategic targets. It is certainly one of the most common conversations I have with businesses – how to ensure this is delivered. But identifying the needs of the key individuals capable of delivering this ‘performance’ is often not on their agenda; it certainly isn’t seen as a key component to create this environment. What continues to intrigue me is how so often, the least well-resourced and supported people in their business are the most critical enablers of performance - it’s what we call ‘the under-resourcing syndrome’….

If achieving high levels of performance is such a critical goal within companies, why is this under-resourcing syndrome so endemic? Why aren’t these important individuals receiving the support they need nor given the resources they require to ensure they become that catalyst of performance? Is this a missed opportunity that most companies are under-exploiting?

From our perspective, we’ve identified some common traits around why this situation happens. Firstly, front line managers have an incredibly difficult job. They are usually the lynchpin around which everything else is delivered. For example, they are managing a sales team, so they have a team responsibility to make sure they are delivering. They are usually the front line person that customers go to when there are problems. And finally, they are in demand from the senior management team or board, who want to know what is happening at the coal-face of the business. This senior level also use the front line managers to disseminate critical marketing and product information, adding to the overwhelming level of pressure. So they are essentially sandwiched between three critical groups.

Secondly, these first line managers are often people who were great sales people and were subsequently promoted to run the sales team. But there is a dis-connect here between what makes a great sales person and what makes a great frontline manager – the skills are quite different and there is a lack of planning around this move from great sales person to effective frontline manager.

Which leads on to my final point about front-line managers – they simply don’t get enough training, and they certainly don’t get enough of the right training. When people get promoted into these roles, HR kicks in with external, one-off training courses focused on isolated ‘core management skills’ around leadership, motivation skills, etc – skills which are important but upon which the training is too removed from the challenges these managers are facing on a day-to-day basis. So when these new frontline managers try to apply the skills they have learnt, they find it simply doesn’t apply to the situations in which they find themselves dealing with in reality.

Why is this the case? I often look to the writing of Henry Mintzberg from Harvard, who first wrote about this group of front-line managers when looking specifically at shop floor managers (see here: http://sloanreview.mit.edu/article/rounding-out-the-managers-job/). He identified that 70% of their activity was unplanned. So even if you did find the right people, with the right experience, who had the training and the processes, so much of their ‘front-line manager’ work was unplanned that they weren’t skilled in adapting to this environment. The reality of the situation was that the responsibilities and requirement of the job were constantly shifting – the skills required were so multi-faceted that is was – and still remains - difficult to resource managers effectively.

So although they may be the critical enablers of performance – the people responsible for inspiring the sales team to high performance and feeding back into the board – they struggle with the real-life situations they face. With a lack of relevant training, tension is created, which results in highly pressurised situations. This challenge also increases as organisations grow and increase expectations. So not only are these people ineffectively equipped to deal with the pragmatic nature of their work, the pressure which they find themselves facing means they fall back on old techniques which don’t work.

So what’s the answer? At Gazing, we are firm believers in the requirement to skill up people to perform in the reality of the situations in which you find yourself in – focused on the multiple skills needed in that position. That training needs to account for the pressure that exists, to ensure people can apply new skills when under pressure, to ensure they are effectively resourced and feel supported.

The under-resourcing syndrome links to the problem of big gaps in execution – when the connection between the business strategy and the day-to-day execution has broken down because these front-line managers are simply not coping well and hence not acting as this catalyst for change.

If this syndrome resonates with situations within your business – and in fact can quickly identify some of these frontline managers who are running around fire-fighting and ill-equipped for the job – consider the reality of their role and think about what needs to happen to ensure they are well-resourced and supported. Because I can assure you, the minute you begin to invest in these individuals, you’ll see how these people can start to ignite a high performance culture within your organisation.

Martin Fairn, CEO, Gazing Performance Systems

www.gazing.com  

@gazingtraining

Red To Blue Image

"Gazing remains some of the best training I have ever received throughout my career and life would have been very different if I hadn't attended the inaugural week-long course at Wokefield Park all those years ago."
Mark Ash

“Gazing training not only helped me from a professional standpoint but also changed the way I think in general.”
Rob Phillip

“Gazing Strategic Account Management remains the best course I have attended.”
Janice Durham

"Martin, congratulations on 20 years of Gazing that is part of my success since 2003.”
Ronald Souto

"Martin, thank you for bringing out the best in me. You've influenced my career for the better.”
Husam Al Zughayyar

01234

cookie policy

our website uses cookies and similar technologies to help make this website better Read More

happy to accept?

 

 

TERMS AND CONDITIONS

BACKGROUND

This website www.gazing.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1.Definitions and Interpretation

1.1In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Gazing Performance Systems Limited, a limited company registered in England under company number 5437072, whose registered address is Harwood House, 43 Harwood Road, London SW6 4QP and whose main trading address is 80 Crown Road,  St Margarets, Twickenham, Middlesex, TW1 3ER

2.Information About Us

Our Site is owned and operated by Gazing Performance Systems Limited, a limited
company registered in England under company number 5437072.
Registered address: Harwood House, 43 Harwood Road, London, SW6 4QP
Main trading address: 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER
VAT number: 859 1304 16
Data Protection Officer: Angela Bairstow
Email address: angela.bairstow@gazing.com
 Telephone number: 020 8568 0298
 Postal Address: 80 Crown Road, St Margarets, Middlesex TW1 3ER
We are regulated by www.ico.org.uk
We are registered as a member of www.ico.org.uk and our DPA number is ZA386383.

3.www.ico.org.uk

3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.2.1 Strictly Necessary Cookies:

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.2.2 Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.2.3 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.2.4 Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

3.2.5 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.2.6 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.2.7 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.3 Cookies on Our Site are not permanent and will expire.

3.4 For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy .

3.5 For more specific details of the Cookies that we use, please refer to the table below.

4.What Cookies Does Our Site Use?

4.1 The following first party Cookies may be placed on your computer or device:

 

Name of Cookie

Purpose

cookieaccept

This cookie consists of the word "yes" to enable us to remember your acceptance of the site cookie notification, and prevents it from displaying to you in future.

BrowserId

BrowserID aims to offer you one single log-in to web sites and services, connected through your e-mail address (with the option to add more than one e-mail to the same account). The core idea is that you will always remember your e-mail address instead of a made-up user name or URL.

RS-Firewal IP Address

tracks the IP address of the Users who try to harm the website

RS-Form IP Address

Informs the website Administrator the exact region of the Form Submitter

reCAPTCHA

To enable us to monitor potential Spam Attacks when you complete and submit our marketing campaign forms, our software will capture your IP Address

YSC

This cookie is set by the YouTube video service on pages with embedded YouTube video

PREF

This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on.

A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.

JSESSIONID, _ga, _gat, bcookie, bscookie, lang, leo_auth_token, lidc, bcookie, bscookie, visit

Share buttons and ad tags

datr, fr, sb, wd, fr, sb, wd

_ga, _twitter_sess, ct0, eu_cn, external_referer, guest_id, personalization_id, _gat, _gid, lang

Share buttons and ad tags

1P_JAR, APISID, HSID, OTZ, SAPISID, SID, SIDCC, SSID,

GAPS

These cookies are used by Google 

NID, CONSENT

These cookies are used by Google to track how many people are using their maps

4.2 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and/or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.3 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.4 The analytics service(s) used by Our Site use(s) the following analytics Cookies:

 

Name of Cookie

Purpose

__utma, __utmb, __utmc, __utmz

Used by Google Analytics to identify unique​ ​visitors vs. returning visitors

__utmt

Used by Google​ ​Analytics​. ​The main purpose of this cookie is performance

Consent and Control

5.1 A cookie is a small file which, with your permission, will be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual. Thanks to cookies, web sites can tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

For example, we use cookies to identify which pages are being used most frequently. This helps us analyse data about how you are using our website so we can improve it in order to meet your needs better. We only use this information for statistical analysis purposes and no data is held which links to you as a person.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website..

5.2 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1 Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB

5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edg(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4 Safari (macOS):
https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.3.6 Mozilla Firefox:https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at gazing@gazing.com, by telephone on 020 8568 0298 or by post at 80 Crown Road, St Margarets, Twickenham, Middlesex TW1 3ER.

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 Privacy Policy

7.2.2 Terms and Conditions